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Mobile Express and Blackberry

August 18th, 2010 DynamicsMSCRM

Mobile Express and Blackberry

After implementing Mobile Express in our Microsoft Dynamics CRM 4.0 environment, we found that some users with Blackberry smartphones could not open the Mobile Express site. We knew it was not a bug with Mobile Express, as these same phones could successfully launch Mobile Express in some of our client’s environments, just not ours.

Through the process of elimination, we found that the issue was Blackberry Browser related. The Blackberry actually has two browsers—the Blackberry Browser and the Internet Browser. When you launch the web browser on the Blackberry, if you go to options, General Options, you will see a dropdown for Browser. The default setting is Blackberry Browser, but you can change that setting to Internet Browser. The issue we found was that the Blackberry browser does not correctly interpret security certificates from some providers—that explained why these phones could correctly load the Mobile Express site from some environments but not from others.

Sourced From: Joel Lindstrom, a Solutions Consultant for CustomerEffective

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