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MS CRM 2011 Users do not show up in the Email Router

March 24th, 2011 DynamicsMSCRM

Did the administrator approve the email address? As that is new in CRM 2011, where the system administrator will have to go to the user records that are set to use the Email Router and click on “Approve Email” in the CRM Ribbon. If the user Outgoing profile is set to Router, and they have a valid Primary Email address, the user still will not show up in the Email Router until the administrator selects Approve E-mail on the user record.

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