Archive for the ‘Email Router’ Category

MS CRM 2011 Users do not show up in the Email Router

March 24th, 2011 DynamicsMSCRM No comments

Did the administrator approve the email address? As that is new in CRM 2011, where the system administrator will have to go to the user records that are set to use the Email Router and click on “Approve Email” in the CRM Ribbon. If the user Outgoing profile is set to Router, and they have a valid Primary Email address, the user still will not show up in the Email Router until the administrator selects Approve E-mail on the user record.

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MS CRM 2011 Email Router, Metadata contains a reference that cannot be resolved:

February 1st, 2011 DynamicsMSCRM No comments

Server: router server

Outgoing Status: Failure – An error occurred while checking the connection to the Microsoft Dynamics CRM server Metadata contains a reference that cannot be resolved: ‘’. The remote server returned an error: (404) Not Found.

The proxy settings are configured in the browser for the current user. Email router configuration manager process is run as the current user and hence is able to pick up the proxy settings. Email router service is run on the “LocalSystem” account which does not pick up the proxy settings.

To allow the router service to detect proxy settings, you should configure the service to run as the logged in user.

Open Services Management (Services.msc)
Stop the MSCRM Email Router Service
In properties of the service, change the Log on account from “LocalSystem” to the current logged in user.
Start MSCRM Email Router service and test.

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CRM 2011 Beta Email Router Config

December 15th, 2010 DynamicsMSCRM No comments

The Email Router will not work with CRM Online Beta out of the box, you must modify the configuration file for it to be compatible with Online. 

Setting the E-mail Router to work with Microsoft Dynamics CRM Online

1. On the computer where the E-mail Router was installed, open the Service folder in the E-mail Router installation folder. If you chose the default installation folder during Setup, this is <drive>:\Program Files\Microsoft CRM Email\Service

2. Open the file Microsoft.Crm.Tools.Email.Management.config file for editing.

3. Remove the XML comments (<!– and –>) from around the following statement: <add key=”DiscoveryUrl” value=”” />

<!–  (remove)

<add key=”DiscoveryUrl” value=”” />  (keep)

–>  (remove)


4. Follow the steps in this procedure only to connect the E-mail Router to Microsoft Dynamics CRM Online. For connections to Microsoft Dynamics CRM (On-Premises Edition), leave the XML comments in place in the Microsoft.Crm.Tools.Email.Management.config configuration file.

5. Save the file.

6. Start the E-mail Router Configuration Manager.

7. When configuring the email router for CRM Online you must enter the Organization name. Previously this would be the name as it in the upper right of the CRM client. However, with CRM Online you need to use the Unique as found in the following location.

Setting \ Customizations \ Development Resources \ Organizations Unique Name

 Organizations Unique Name           crmNAorg63505

 Therefore your deployment URL for CRM Online will be displayed as:

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