Archive for the ‘Cases’ Category

MS CRM 2011 Custom Case Forms will not Resolve or Reactivate

April 26th, 2011 DynamicsMSCRM No comments

While using custom forms for Cases you cannot Resolve the Case or Reactivate the Case like you can on the default form. This is due to a file that the default forms sources but the custom forms do not.

To resolve this you can add the Javascript to the Onload event of the custom form to activite the buttons on the ribbon which then allow you to Resolve or Reactivate a Case.

Download Javascript

Sourced: Thanks to Adam Nafke with Magma Design Automation for discovering and resolving.

  • Share/Bookmark
Categories: 2011, Cases, Forms Tags: